Every year, billions of dollars are set aside by your local, state, and federal representatives to make it easier for anybody to build a small business and turn their dream into reality.
But while governments might be great at governing, theyâre terrible at marketing. These billions sit unclaimed, waiting for founders to discover them. We want to fix that, and we need your help.
MainStreet is looking for a customer support associate to support our customers throughout their journey with MainStreet. You’ll be instrumental in customer retention by addressing customer concerns and product issues, and by communicating learning across departments. You will report directly to our Customer Support Manager.Â
What we do
We make these tax credits easy as butter. MainStreet pairs companies & employees with hundreds of local, state, and federal tax programs. Then we do all the paperwork to get companies what theyâre owed in minutes, vs the dozens of hours it would otherwise take.
The average company gets $51,040â¦ in the first year. In cash.Â
We just announced our $60M Series A, led by SignalFire. Weâre backed by an incredible community of partners, operators, and founders, including Ryan Hoover (Product Hunt founder), Ashton Kutcherâs Sound Ventures, Des Traynor (Intercom cofounder), Gradient (a Google Venture Fund), Ron Conwayâs fund SV Angel, and Tusk Ventures.Â
How we think about diversity
We try to make sure the diversity of our customers is reflected in the team that serves them. Because when we include people of all races, genders, sexual orientations, ages, and identities â we end up building a better experience for everyone who uses MainStreet.
We know we need to be intentional in our hiring practices in order to overcome systemic biases we may be blind to. So, if your lived experience has given you a unique perspective on business, startups, or any other aspect of our business â even if you donât meet all the requirements â please still apply and let us know so we can make sure your application gets the attention it deserves.